QUALITY CUSTOMS offers a 30-day return policy. No returns will be accepted after 30 days of invoice. No returns will be accepted on "Special Order" and/or "Made-to-Order" items. All Supercharger Kits are special order and may not be returned for any reason. No returns will be accepted on products that have been used, installed, or altered from their original condition. Returned orders are subject to restocking fees of up to 25 percent, based on manufacturer return policies.
To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must contact our Customer Service department at info@qualitycustomparts.com within 30 days of receiving the item to generate a Return Merchandise Authorization (RMA) number. No packages will be accepted without a RMA number clearly visible. Failure to notify us within 30 days will forfeit your right to a refund or an exchange. QUALITY CUSTOMS will have your product shipped to you by the best method available for your specific needs. You have the option of next day, second day, third day, or ground shipping. Shipping charges are automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of the all the items in your order. We reserve the right to ship any alternative way that meets or exceeds the customer's delivery needs. Handling charges may vary from manufacturer to manufacturer. Shipments of products from multiple manufacturers will be shipped separately. Same Day Shipping is generally available on orders placed by 12:00 p.m. PST Monday-Friday if the product is in stock at the time the order is received. No shipping is done on Saturday or Sunday. Note: Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. According to VisaTM, MasterCardTM, American ExpressTM, and DiscoverTM regulations, QUALITY CUSTOMS is not allowed to ship product to an address that is not on file with the credit card holder's bank. This address can be either the customer's billing address or an authorized "ship-to" address.*
An order is considered shipped as soon as it is verified that the product is in stock and the order has been processed. A shipped order is subject to all the return policies laid out below. There will be a charge of $25.00 to your account for any shipment that is refused, along with ordinary return policy and shipping costs, including original shipping cost incurred by QUALITY CUSTOMS.
*Important Notes: NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Tuners that do not contain the full tuning programs will not be refundable. All tuning on the vehicle must be removed returning vehicle to stock programming. Customer is responsible for shipping charges on returned items. If product is refused, customer is responsible for all shipping charges to and from destination that QUALITY CUSTOMS has incurred. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If merchandise arrives damaged, save the merchandise AND the original packaging. Notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. DEFECTIVE returns are to be sent directly to the manufacturer for replacement or repair under the manufacturer's warranty policies. Manufacturer restrictions do apply and any item that is missing the UPC can ONLY be replaced with the same item. NON-DEFECTIVE returns can be accepted directly by QUALITY CUSTOMS within 30 days from the invoice date, at our discretion for credit, exchange. All NON-DEFECTIVE returns are subject to restocking fees of up to 25 percent. Any credits will be issued by check or by a credit card account credit by QUALITY CUSTOMS within 30 days of receiving the returned merchandise. All shipping expenses are non-refundable. |
