Terms & Conditions:

Welcome to a QUALITY CUSTOMS, Inc. website. You are encouraged to use and enjoy the this site, and with your use and purchase from the any QUALITY CUSTOMS, Inc. site you agree to these Terms & Conditions set forth below.

Coupons

Terms and conditions of use for QUALITY CUSTOMS Coupons:

-All coupons are for online orders only.
-Only one coupon can be used per customer.
-Coupons can only be used if order meets requirements for that coupon.
-All coupons are point of sale only, and can not be added to an order later.
-Coupons are valid for a limited time. If expiration is not stated, coupon can expire at anytime.

Trademarks

Proficient Performance, QUALITY CUSTOMS Wholesale, & QUALITY CUSTOMS Mustang are registered trademarks or service marks of QUALITY CUSTOMS, Inc. All custom graphics, icons, logos and service names are registered trademarks or service marks of QUALITY CUSTOMS. All other trademarks or service marks are property of their respective owners. The use of any QUALITY CUSTOMS, Inc. trademark or service mark without QUALITY CUSTOMS's express written consent is strictly prohibited.

Copyrights

All materials appearing anywhere on Quality Customs.com and related sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by QUALITY CUSTOMS or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on QUALITY CUSTOMS or related site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, QUALITY CUSTOMS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. QUALITY CUSTOMS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. If the customer has already received product, they must follow return policies. All product images and thumbnails are representations, and may not be the actual product. Many images are given straight from the manufacturer, and vary per application.

Ordering Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. QUALITY CUSTOMS reserves the right at any time after receipt of your order to accept or decline your order for any reason. QUALITY CUSTOMS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $100.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
During the ordering process when you supply your email address it will be entered into a mailing list where you will receive notifications of monthly sales and specials. You may unsubscribe from this service at anytime. QUALITY CUSTOMS will use email address only for internal use and will not distribute them any outside source.

MAP Pricing (Add to Basket for Your Price)

The reason we may ask you to add the product to the basket for pricing is due to the price being too low to advertise. Once added to the basket you will be able to see our discounted price.

Quality Customs.com is an Authorized Dealer or Distributor for the products they sell. They strictly adhere to Minimum Advertise Price (MAP) restrictions because they value and respect the relationship with their suppliers. MAP Policy is a voluntarily agreement that all legitimate Authorized retailers enter into with their authorized USA suppliers, usually the manufacturers. According to such agreements, Authorized retailers such as QUALITY CUSTOMS.com can usually sell MAP restricted items for any price they choose, but may not display in any print or online advertising, a price below the Minimum Advertise Price. The "Add to Basket for Your Price" indicates an additional discount is in effect, and this discount is calculated in the Shopping Cart. You can see this price by clicking the Add to Basket on the product information page. You will be able to see your cart previewed on the right side of the screen with the discounted price. Please be assured that simply adding an item to your QUALITY CUSTOMS.com shopping basket does not obligate you to buy anything as you can always view basket and delete the item if you decide not to purchase it.

Paypal

Paylpal is a third party payment method available during checkout. Paypal orders are automatically charged a 7% processing fee if cancelled and may only be cancelled up to 30 days after purchase. Note: It may take up to 7-10 Business Days to see a refund in your Paypal account.

Back-Order & Special Order Policy

If an order is backordered, QUALITY CUSTOMS will contact the customer via email & phone. The customer has 6 days or three contacts to approve a back-order. Once an order is classified as a back-order it MUST have customer approval to be processed. If customer does not approve a back-order in the time allotted, the order will be cancelled and the credit card will not be charged. If customer wants to order after order has been cancelled, they must submit a new order. If the customer approves the back-order, QUALITY CUSTOMS will process the order and make every effort to get the product to the customer in a timely fashion. (for example: having the product drop-shipped directly from the manufacturer, if manufacturer allows). A processing fee of 7% will be charged to any cancelled order after it has been approved for back-order. If the product has already shipped it is subject to return policies.
If a product is backordered for an unknown time, the order will automatically be cancelled and the customer's credit card will not be charged. If the product does come into stock at a later time, a new order must be submitted by the customer.
If an order is a special order that means that the product is made to order. All Supercharger Kits are special order items. For special order/made to order products, the credit card may need to be charged before shipment to ensure production of the product. Many manufacturers require pre-payment for product. For Supercharger Kits, a special order form is required to complete and ship the kits. This form will come via email to the address provided during checkout and needs to be completed, signed, and faxed to QUALITY CUSTOMS at (530)277-6589. If the customer does not receive or cannot open form, they must contact QUALITY CUSTOMS to obtain the form by other means. Other than Supercharger Kits, Special order products if marked on the web site will process like any order. If it is not stated on the web site, the customer will be contacted to be made aware of the delay. Special order products are non-refundable, since they are made to the customer's specifications.

Cancellations

Orders that are cancelled before any product is shipped will be subject to a 7% processing fee.*

CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE TO HAVE YOUR ORDER CANCELLATION CONFIRMED. All orders are considered final upon placement. Shipped orders cannot be canceled under any circumstances. Merely requesting a cancellation DOES NOT cancel an order unless confirmed by QUALITY CUSTOMS. QUALITY CUSTOMS reserves the right to take up to 72 hours to confirm a cancellation. Cancellations are not guaranteed by QUALITY CUSTOMS. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 7% processing fee. Some specialty items are not returnable/refundable/cancelable under any circumstances. Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. All shipping expenses are non-refundable.

*On all special order items there is a 20% non-refundable deposit. This will not be refunded even if the order is cancelled before the product is shipped. You will be notified prior to processing if your item is a special order. This will be listed on the web site or sent via email. Many times a form must be filled out and returned for you to verify your knowledge of a product being a special order item.

Weather, earthquakes, carrier neglect or loss, change of mind in purchase, change of address, relocation, your spouse opening the package or finding your credit card bill, etc.., shall not subject orders to cancellation or return.

Warranty

All warranty claims are made directly with the manufacturer as if the product was purchased directly from the manufacturer. No other responsibilities or warranties are expressed or implied. In the case that you might have a warranty issue, contact the manufacturer and they will issue an RMA number for return and exchange of your defective merchandise. If you need the manufacturer's phone number or have any problems with the manufacturer honoring the warranty, then you can contact a QUALITY CUSTOMS representative for help with the matter.

Unauthorized customer warranties or warranty items that do not meet warranty criteria as stated by the manufacturer will be denied and returned if requested, at the customer's expense. Unclaimed denied warranty returns will be destroyed. Warranty returns that are mis-shipped, mis-packaged, or mis-delivered will not be ‘tracked down' and are not the responsibility of QUALITY CUSTOMS. QUALITY CUSTOMS reserves the right to deny warranty service.

Legal Disclaimer

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser, upon receipt of goods. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have any questions, please inquire. Any and all liability is only for the products purchased.